Hasselblad Online Store：Direct Services & Dedicated Care
Purchasing through the Hasselblad Official Online Shop is more than acquiring a device you desire. It marks the beginning of a dedicated creative partnership. From the moment your order is placed to every release of the shutter, your privileges and after-sales support are looked after directly by Hasselblad.
Policy Overview
The Official Store is designed to remove elements of uncertainty. With verified provenance, reliable extended warranty coverage, and direct service, we take care of the details so you can focus entirely on your craft.
Official Authenticity Guarantee
Every product sold on the Hasselblad Official Online Shop meets our strict manufacturing standards. Each order comes with verified records, formal proof of purchase, and official invoices, giving you clear recognized credentials for registration, warranty inquiries, and future service.
Official Extended Warranty
Qualifying products are eligible for an extended warranty in accordance with official policy. Your coverage is tied directly to your order history, registered gear, and qualifying promotions. Specific warranty terms and expiration dates are confirmed through our official system.
Direct Service Protection
When you order directly from us, every step—from pre-purchase advice and billing to insured delivery, technical support, and repairs—is managed directly by Hasselblad specialists for a seamless experience.
Why Buy from the Hasselblad Official Online Shop?
| Comparison | Hasselblad Official Online Shop | Non-Official Channels |
|---|---|---|
| Clear Origin | Direct from official stock with a traceable purchase history. | Origins and sales records may require extra proof and manual checks. |
| Clear Benefits | Eligible gear connects directly to official extended warranties and service perks. | Extended coverage and official promotional perks may not be recognized or applicable. |
| Direct Service | Invoicing, logistics, servicing, and repairs are directly provided by the official brand. | Mismatched invoices or seller entities often delay service and require tedious claims. |
| Direct Guidance | Official specialists assist you with gear selection, setup, and service terms at any stage. | Support requests often require excessive supporting documents and protracted back-and-forth communication. |
Official Service Journey
Step 1: Order with Confidence
Complete your purchase to create your official ownership record.
Step 2: Verified Documentation
Genuine product origin, verified invoices, and clear proof of purchase from day one.
Step 3: Coverage Activation
Immediate eligibility assessment and activation of extended warranty, as well as related official benefits.
Step 4: Dedicated Care
Subsequent warranty, repairs, and consultations are directly provided by the official brand.
Official Warranty & Service Policy
Hasselblad provides standard returns, replacements, and warranty coverage for our products. Full details can be confirmed directly with Hasselblad or through our authorized dealers.
Please keep your proof of purchase safe, such as invoices or original receipts. This serves as essential documentation for all warranty claims.
Following assessment by Hasselblad technical specialists, if a defect is determined to stem from materials, workmanship, or performance failure, and with no evidence of impact damage, liquid damage, or unauthorized disassembly or modification, Hasselblad will provide free repair or parts replacement services within the warranty period according to the warranty policy.
View Full Official After-Sales Policy
Specific policies, extended warranty criteria, service coverage, and timelines are subject to the terms displayed on the Hasselblad Official Online Shop and current service guidelines.